eCommerce Strategy Services.
We offer comprehensive Magento Support services designed to monitor, diagnose, maintain and enhance your ecommerce store. With our vast Magento technical knowledge and 15+ years of experience, our certified Magento developers and account managers are ready to assist you in optimising your Magento website.
Create a service that’s right for you, with our Tiered Support Options
Without question, ecommerce can be an amazingly successful channel to reach customers and products (and services) through. But it comes with its challenges in all stages, from disrupting mature markets for growing businesses to staying ahead of the curve for established brands.
The principles are obviously well understood – Drive as many of right customers to your store at the right time and provide them with a memorable buying experience that compels them to complete a purchase. Followed by future purchases, in greater volumes and frequencies.
Easily said, not so easily achieved, due to the myriad of choices you have in front of you.
By working with Deploy on an ecommerce strategy, you get a team with specialist experience in the various aspects of an ecommerce strategy that need to be pieced together in order to gain the results you’re looking for. Couple this with over 12 years of ecommerce experience across a variety of industries and we’re the partner who can be instrumental in you unlocking the doors to the ecommerce results you’re looking for. And our track record speaks for itself.
Case Luggage
Daniel Morris
“I have complete trust and faith in Deploy. Their support is exceptional”
ACME Whistles
Ben McFarlane
“Our eCommerce channel has grown year on year since working with Deploy”
Triton Showers
Matt Barker
“Without doubt Deploy have been key to our considerable growth”
Whether you’re looking to further penetrate your industry and need a strategy that makes the most of your investments, or a market leader looking to reinvigorate your current endeavours, work with some of the most talented people in the industry to help get you there.
Whether it’s a period of consultation with a written strategy, or its an active ongoing services with strategic involvement from the start, we can flex around you and find the most efficient way from A to B.
Von Haus
Laura Bradbury
“We’ve experienced a noticeable improvement in how quickly tickets get responses”
Electrical 2 Go
Freya Hogg
“I have complete trust and faith in Deploy. Their support is exceptional”
Allens Swimwear
Danny Beal
“Deploy’s analysis and strategy work was extremely detailed. Since taking ownership of implementing that strategy, and we’re seeing demonstrable results”
Expert consultancy from an agency with a track record of success.
You
Central to an ecommerce strategy is for us to be a part of your team. Understanding what you do well, areas of improvement, key goals and more means we’re equipped to suggest action that will be most effective for you.
Market
A deep understanding of your market, its history, it’s future, trends and seasonalities etc.. is a vital step in the process for our experts to spot opportunities and devise appropriate actions.
Customers
Knowing your customers and their behaviours allows to categorise them more effectively and build personalised experiencs that work for them and as a result, work for you too.
Competitors
A big part of your success online rides on how well you compete. We delve into your competitors so we understand how to excel against them.
Data Analysis
Data is key to gaining a true picture of what’s going, both in terms of your industry, your competitors and customers and their respective behaviours. We research the data you have, and expand that with data you haven’t to inform the plan.
Plan
Armed with all of the relevant information we need, we’ll conduct a series of internal reviews, bringing our teams together and craft a strategy that we feel will have maximum impact on your business, sharing it with you for review, refinement and approval.
Execute
Once agreed and approved for action, we’ll take ownership of the tasks that sit with us and begin them in line with the agreed plan.
Review & Refine
We closely monitor the vital signs once a campaign is underway, we know what to look out for and are adept at adjusting the course so remain on, or in front of target.
Support Portal & Dashboards.
We strive to make our support service a best-in-class experience. So we developed our Deploy Portal so clients can have a clear view of activity on their account at their fingertips. No need to wait for a report or an update. It’s all there for you on demand.
Our dashboards help clients see vital digital marketing metrics clearly from one location, so you can get an easy handle on how well things are working, and make informed decisions quickly.
Account Manager
We conduct a comprehensive audit of your website to identify areas for improvement and optimisation.
Uptime Guarantee
We optimise your website’s design and navigation to create a seamless and intuitive user experience.
Magento Specialist
We perform rigorous A/B testing to identify the most effective variations and elements for driving conversions.
Tailored Solutions
We perform rigorous A/B testing to identify the most effective variations and elements for driving conversions.
Our Marketing Strategy Services at a Glance:
Essential Magento Support
Keep your store up-to-dateTechnical Magento Support
Enhance your stores functionalityMagento Marketing Support
Maximise reach & growthOur Onboarding Process:
We ensure a seamless and efficient workflow with flexible retainer packages for monthly support hours tailored to your needs. We prioritise support tickets, provide time estimates, and keep you updated while proactively addressing potential issues. Our team handles security updates, patches, bug fixes, new developments, and extensions to keep your Magento site secure and efficient.
Our internal review process ensures issues are fully resolved and do not recur. We maintain regular communication through emails, calls, and meetings to provide continuous, reliable support for your eCommerce store. Here is our Magento Support process:
Audit/Code Review
We start by conducting a thorough a site review, so we understand the size and scope of undertaking support for your environment. This includes a code review, any documentation from past development and full control panel.
Environment Preparation
Before we can begin any active support we need to prepare your support environment, which includes gaining access to repositories, setting up local environments and internal deployment processes.
Helpdesk & Portal Setup
We’ll then create accounts on our helpdesk and client portal so we can assign tasks and track progress of initial tasks.
Commercial Sessions
We’ll conduct a series of discussions so we get to understand your plans, goals and targets, including exploring the short-term roadmap you may have in mind.
Upgrading & Patching
Sometimes it’s necessary to get environments security patched and/or upgrade to the latest version, before addressing any outstanding bugs or issues.
Live Support
With a fully patched, up-to-date store with no legacy issues, we can officially commence support and begin a scope of proactive work.
Explore our Marketing Services:
eCommerce Strategy FAQ’s:
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