Magento CX & UI Design.
Our design approach builds on your customers’ experience, keeping them engaged and coming back for more. By working closely with developers, we make sure everything we create not only looks great but works perfectly within your platform’s capabilities. It’s all about smart design that delivers.
Customer Experience & UI Design.
To create a first-class customer experience, we step into your customers’ shoes, understanding their wants and needs. From there, we craft prototypes and designs that truly resonate. Once we’ve nailed the foundation, it’s all about testing, tweaking, and using data to perfect the experience.
Adobe Commerce (Magento) Design.
Our team brings deep expertise in both Luma and Hyvä-based themes, knowing what’s achievable and what could complicate things. By working closely with business practitioners, analysts, and certified developers, we ensure our concepts are efficient and avoid over-engineering, keeping unnecessary costs at bay.
Customer Experience Optimisation.
We gather invaluable insights through a variety of methods, including A/B testing, behavior heat maps, customer surveys and interviews, and in-depth analytics. Each tool helps us fine-tune the experience, making sure it hits the mark every time.
Our Approach To Customer Experience Optimisation.
Customer experience goes beyond just your store—it starts at the first interaction and extends long after a purchase. We can help bridge the gap between your online and offline presence, though our primary focus will be on optimising your store.
Collecting Insights and Gathering Data
To make meaningful, data-backed decisions, we first need to gather that data. This likely means adding some extra tracking tools to your store and giving them a little time to collect valuable insights.
Understanding What the Data Reveals
Here’s where our team shines. Our marketing and technical experts come together to analyse the data and extract the key insights it’s revealing about your customers’ behavior.
Building the Task List
We’ll prioritise tasks for maximum impact—quick wins come first! We want to make noticeable improvements fast while laying the groundwork for longer-term success.
Implementation
Execution is key. When we implement changes, we make sure they’re done right to fully realise the benefits, with tracking in place to measure the results.
Review and Refine
This might be the most important part. We’ll review the changes to see if they’re delivering the expected results, and look for ways to enhance them further.
Why Customer Experience Is Important.
Customer experience is vital in eCommerce because it directly impacts customer satisfaction, retention & revenue generation, making it a critical factor for any successful online business. A seamless & engaging eCommerce customer experience not only increases shopper satisfaction by ensuring smooth navigation and easy access to products, but it also boosts customer retention rates by fostering brand loyalty and trust. By optimising user experience (UX) design and implementing an intuitive user interface (UI), businesses can create a customer journey that maximises conversions, enhances brand perception & drives higher revenue, ultimately positioning themselves ahead in the competitive eCommerce landscape. Here’s why it’s a game-changer:
Customer Loyalty:
A great experience keeps customers coming back for more. Happy customers turn into repeat buyers, leading to long-term relationships and steady sales.
Increased Conversion Rates:
A seamless, user-friendly journey helps visitors complete purchases. Easy navigation, fast load times, and smooth checkouts transform browsers into buyers.
Brand Reputation:
Stellar experiences spark glowing reviews, word-of-mouth referrals, and a solid reputation—must-haves in a competitive ecommerce world.
Higher Lifetime Value:
Satisfied customers tend to spend more over time, increasing their overall lifetime value.
Reduced Cart Abandonment:
A well-optimised experience tackles common issues like complicated checkouts or hidden fees, keeping carts from being abandoned.
Data-Driven Improvements:
Focusing on customer experience helps ecommerce businesses gather insights and feedback, driving continuous innovation in design, service, and product offerings.
Magento CX & UI Case Study.
We took Elstead Lighting from WooCommerce and made a smooth switch to Magento Open Source. We delivered a quickstart project in just 8 weeks and then moved them to our top-notch support. (Did we mention we’re pretty darn good at support? Our retailers often say we’re the best, and it’s not just us bragging – it’s what they’ve told us after switching from other agencies!)
Key Features:
What Our Clients Say:
Von Haus
Laura Bradbury
“We’ve experienced a noticeable improvement in how quickly tickets get responses”
Electrical 2 Go
Freya Hogg
“I have complete trust and faith in Deploy. Their support is exceptional”
Allens Swimwear
Danny Beal
“Deploy’s analysis and strategy work was extremely detailed. Since taking ownership of implementing that strategy, and we’re seeing demonstrable results”