Magento Support Services.
We offer comprehensive Magento support services designed to monitor, diagnose, maintain, and enhance your ecommerce store. With over 15 years of experience and a wealth of Magento technical knowledge, our certified developers and account managers are here to help you optimise your Magento website. Ready to elevate your store? We’ve got you covered!
Create a service that’s just right for you with our tiered support options.
Can You Support Our Store?
Absolutely! We support Magento Open Source, Adobe Commerce, and Adobe Commerce Cloud – because, quite frankly, we just love Magento! Whether your theme is based on Luma/Blank or Hyvä, we’ve got you covered. That’s 99.9% of the Magento ecosystem in our support range.
We promise no sales pitch – just an honest conversation to see if we’re a good fit for each other. As a Magento agency, we don’t follow the crowd; we lead the way with continuous improvements in our service delivery and offerings.
You’ll be in safe hands. Take a look at the content below, and once you’re ready, get in touch so we can discuss how we can assist you with Magento support.
Tier One: Essential Magento Support.
Your Magento store will sometimes need unplanned or urgent action. And our Essential Magento Support has you covered.
Essential Support is delivered by our emergency response team, whose sole focus is to respond to and resolve high-priority support requests. This results in a best-in-class experience for those times of high priority, time-sensitive support requirements.
Case Luggage
Daniel Morris
“I have complete trust and faith in Deploy. Their support is exceptional”
ACME Whistles
Ben McFarlane
“Our eCommerce channel has grown year on year since working with Deploy”
Triton Showers
Matt Barker
“Without doubt Deploy have been key to our considerable growth”
Tier Two: Technical Magento Support.
Efficiently rolling out store improvements, features, functions or integrations is key to moving your ecommerce channel in the right direction. Our Technical Support service is led by former ecommerce managers, who:
Working closely with your account manager, you’ll have access to the full scope of our skill sets in ecommerce and Adobe Commerce Consultancy, Design & UX, Functionality Development, Integrations and more…
Von Haus
Laura Bradbury
“We’ve experienced a noticeable improvement in how quickly tickets get responses”
Electrical 2 Go
Freya Hogg
“I have complete trust and faith in Deploy. Their support is exceptional”
Allens Swimwear
Danny Beal
“Deploy’s analysis and strategy work was extremely detailed. Since taking ownership of implementing that strategy, and we’re seeing demonstrable results”
Tier Three: eCommerce Marketing.
Our clients often benefit from a level of digital marketing support that is tailored to their business. So, our ecommerce marketing team provide:
Our senior digital marketing team have extensive experience of implementing strategies for growth and gaining market share. From niche industries to highly competitive markets, our team is adept at advising and implementing the right strategy that leads to demonstrable performance improvements.
Our Magento Support Services at a Glance:
Essential Magento Support
Keep your store up-to-dateTechnical Magento Support
Enhance your stores functionalityMagento Marketing Support
Maximise reach & growthSupport Portal & Dashboards.
We strive to make our support service a best-in-class experience. So we developed our Deploy Portal so clients can have a clear view of activity on their account at their fingertips. No need to wait for a report or an update. It’s all there for you on demand.
Our dashboards help clients see vital digital marketing metrics clearly from one location, so you can get an easy handle on how well things are working, and make informed decisions quickly.
Account Manager
We conduct a comprehensive audit of your website to identify areas for improvement and optimisation.
Uptime Guarantee
We optimise your website’s design and navigation to create a seamless and intuitive user experience.
Magento Specialist
We perform rigorous A/B testing to identify the most effective variations and elements for driving conversions.
Tailored Solutions
We perform rigorous A/B testing to identify the most effective variations and elements for driving conversions.
Security Management
Ensuring the security of your Magento-based e-commerce site is paramount in today’s digital landscape. As part of our Magento support, we offer comprehensive Security Management services that cover everything from proactive audits to real-time protection measures.
We conduct thorough vulnerability scanning and penetration testing to identify and mitigate potential threats before they can impact your business. Our team ensures your site stays secure with timely Security Patch Installation and updates, rigorously testing each patch for seamless deployment.
We also implement robust fraud protection measures, including secure payment gateway configurations and anti-fraud module implementations, safeguarding your transactions and customer data.
Technical Support
Our technical support services are designed to keep your Magento eccommerce store running smoothly 24/7. With our dedicated help desk, you have access to expert support via phone, email, or live chat whenever you need assistance.
We utilise advanced Issue tracking and a ticket management system to streamline problem resolution and provide transparent progress reports. Whether you need custom development for feature enhancements or bespoke module development, our Magento 2 support team is here to tailor solutions to your specific business requirements, ensuring your Magento site operates at peak performance.
Performance Optimisation
Optimising the performance of your Adobe Magento platform is crucial for delivering a seamless user experience and maximising conversion rates. Our performance optimisation services include speed enhancement through meticulous code optimisation, Image compression techniques, and database optimisation.
We conduct rigorous load testing, stress testing, and scalability testing to ensure your site can handle peak traffic without slowdowns. Implementing effective caching solutions such as varnish cache configuration and redis integration further enhances your site’s speed and responsiveness, providing your customers with a fast and reliable shopping experience.
Site Maintenance
Keeping your Magento site up-to-date and free from technical issues is essential for its long-term success. Our Magento maintenance services cover everything from regular software updates and upgrades, including Magento Core and extension updates, to timely bug fixes and error diagnosis.
We prioritise swift issue resolution to minimise downtime and disruption to your business operations. Additionally, our proactive backup management services ensure that your data is securely backed up with regular backups and comprehensive disaster recovery planning, offering peace of mind in case of unforeseen events.
Hosting and Server Management
Optimising your server environment is crucial for maintaining the stability and performance of your Magento ecommerce site. Our Magento Hosting and Server Management services include meticulous Server Configuration, ensuring your servers are set up and optimised for Magento hosting requirements.
We specialise in Environment Configuration tailored to your specific needs, providing Monitoring and Alerts for continuous uptime and performance monitoring. Whether you require scalable Cloud Hosting Solutions or Load Balancing services, we ensure your Magento ecommerce site remains responsive and reliable under any load conditions.
Migration Services
Seamlessly transitioning to Magento or upgrading to the latest version is made simple with our migration services. We handle everything from data migration, including product, customer data, and order history migrations, to platform migrations such as migrating from or to Magento 2 or from other e-commerce platforms.
Our experts ensure SEO retention with meticulous URL redirection strategies and SEO data migrations, preserving your search engine rankings and traffic during the migration process.
Customisation and Integration
Tailoring your Magento store to meet your unique business needs is effortless with our customisation and Integration services. Whether you need custom themes developed from scratch, existing themes customised to reflect your brand identity, or seamless Integration of third-party extensions and custom-built modules, our team has the expertise to deliver.
We specialise in API integrations for ERP/CRM systems and payment gateways, ensuring your Magento store integrates seamlessly with your existing business processes and enhances operational efficiency.
Training and Consultation
Empowering your team with the knowledge and skills to effectively manage your Magento store is key to maximising its potential. Our training and consultation services include comprehensive User and admin panel training, equipping your staff with best practices for store management.
We offer strategic consulting services, including performance consulting and strategic E-commerce planning, to help you optimise your online presence and achieve your business goals. Our documentation services provide custom guides and standard operating procedures tailored to your specific Magento configuration, ensuring continuity and efficiency in site management.
Our Onboarding Process:
We ensure a seamless and efficient workflow with flexible retainer packages for monthly support hours tailored to your needs. We prioritise support tickets, provide time estimates, and keep you updated while proactively addressing potential issues. Our team handles security updates, patches, bug fixes, new developments, and extensions to keep your Magento site secure and efficient.
Our internal review process ensures issues are fully resolved and do not recur. We maintain regular communication through emails, calls, and meetings to provide continuous, reliable support for your ecommerce store. Here is our Magento Support process:
Audit/Code Review
We start by conducting a thorough a site review, so we understand the size and scope of undertaking support for your environment. This includes a code review, any documentation from past development and full control panel.
Environment Preparation
Before we can begin any active support we need to prepare your support environment, which includes gaining access to repositories, setting up local environments and internal deployment processes.
Helpdesk & Portal Setup
We’ll then create accounts on our helpdesk and client portal so we can assign tasks and track progress of initial tasks.
Commercial Sessions
We’ll conduct a series of discussions so we get to understand your plans, goals and targets, including exploring the short-term roadmap you may have in mind.
Upgrading & Patching
Sometimes it’s necessary to get environments security patched and/or upgrade to the latest version, before addressing any outstanding bugs or issues.
Live Support
With a fully patched, up-to-date store with no legacy issues, we can officially commence support and begin a scope of proactive work.
Why Deploy eCommerce as your Magento Support Agency?
By working with Deploy eCommerce Magento support agency, you can rest assured that your ecommerce platform will be optimised, secure, and running smoothly, freeing you to focus on growing your business. We understand our client’s frustrations from listing to our clients from previous Magento Support Agencies.
At Deploy, we are dedicated to ensuring your complete satisfaction by prioritising clear and proactive communication, demonstrating exceptional technical proficiency, and maintaining transparency in our pricing and services. Your success is our top priority, and we are here to support you every step of the way.
Magento Specialists
As a Magento support agency based in the UK, we specialise in providing comprehensive Magento support services tailored to meet the diverse needs of e-commerce businesses. Whether you require Magento 2 support, Magento e-commerce support (formerly Adobe Commerce), or general Magento e-commerce support, our team of certified Magento developers and professionals is here to ensure seamless operation of your online store.
As a full-service Magento support agency, we prioritise preemptive measures to reduce interruptions and downtime, thereby optimising your store’s performance and enhancing sales. With our easy workflow and proactive approach, you can feel assured that your Magento platform is in capable hands. Partner with us, a trusted Magento 2 agency and Adobe Magento support provider, and experience the benefits of working with dedicated experts committed to your e-commerce success.
Fast Response & Turnaround
Swift response and well-organised, effective action. This is the fundamental benchmark we hold ourselves accountable to in every task we undertake for our clients, but especially those instances where a quick resolution is vital. That’s why our average human response time is just 8 minutes for all emergency support requests.
Diligent Patching & Updates
The health and security of your website is hugely important, so when it comes to keeping your Magento store patched and updated, we take this responsibility very seriously. We’ll proactively address the process of implementing patches and updates, ensuring the rollout of them is planned and approved by you.
Communication & Planning
Our account managers know exactly what it’s like to be in your hot seat, having managed ecommerce stores themselves as part of their career. They also know that good communication and meticulous task planning and management helps maintain your sanity when it comes to a program of continuous improvement!
Comprehensive Services
We believe that flexibility is key to a good working relationship. So, whilst clients can sign up on a longer-term basis, we don’t insist on it. Rolling agreements that allow you to scale up and down are part of how we deliver our support service.
e-Commerce Expertise
We’re not here to just provide a technical support service. We expect that you’ll want useful input, ideas and suggestions for continuous improvement of your stores. Within the team, we have former ecommerce managers and digital marketing specialists to compliment an experienced development team, so our services stretches far beyond tech support.
Magento Integrations
Whether you’re looking to implement a rock-solid and reliable integration with ERP, WMS, PIM, EPOS and more, Deploy has deep integration experience and we’re highly capable of scoping and implementing these projects for clients so they achieve their business can improve efficiency, process and productivity.
Digital Marketing Services
Whether it’s working with you in a strategic consultative capacity, or taking complete ownership of SEO, PPC, CRO, Email or Affiliate Marketing campaigns (or a hybrid approach that makes the most of your existing skills and experience and bolsters your output), we have a track record of achieving improved reach, visibility, conversion and other key ecommerce metrics.
Explore our Magento Services:
UI Design & CX
Focuses on creating visually appealing, user-friendly interfaces that enhance the shopping experience on Magento. Together, they boost engagement, conversion rates, and customer satisfaction.
